At SAMSARA VIBES SHOP, we are committed to ensuring your satisfaction with our products. Please review our Refund & Return Policy below to understand your rights and responsibilities regarding returns and refunds.
1. Returns
Due to the nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect. If you receive a product that is defective or not as described, please contact us within 7 days of receiving your order to initiate a return.
1.1 Eligibility for Return
To be eligible for a return, the item must be:
- Defective or damaged upon arrival.
- Not as described or different from what was ordered.
2. Refunds
Refunds are processed only if the returned item meets the criteria outlined in the Returns section. If you are eligible for a refund, it will be processed to your original payment method within 14 days of us receiving the returned item.
2.1 Refund Process
To request a refund, please follow these steps:
- Contact us at info@samsaravibes.com or through our contact page to report the issue.
- Provide your order number, details of the issue, and any supporting evidence (e.g., photos of the defect).
Return the item to us, following the instructions provided in our response.
3. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.
4. Non-Returnable Items
Certain items are not eligible for return, including:
- Items that have been used or washed.
- Custom or personalized items.
5. Contact Us
If you have any questions about our Refund & Return Policy, or if you need to initiate a return or request a refund, please contact us at:
- Email: info@samsaravibes.com
- Contact Us Page: https://samsaravibes.com/contact
Thank you for shopping with SAMSARA VIBES SHOP. We appreciate your business and are here to assist you with any concerns you may have.
